At Flora & More, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth).

Information We Collect

We may collect the following personal information when you place an order or interact with our website:

Name
Contact details (email, phone number, delivery address)
Payment information (processed securely via Stripe; we do not store credit card details)
Order history and preferences
Website usage data (cookies, analytics, IP address)

How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your purchase
Provide customer support
Improve our products and website experience
Send marketing offers and promotions (only if you have opted-in)

Sharing Your Information

We do not sell or rent your personal information to third parties.
We may share information with trusted third parties who help us operate our business, such as:
Delivery partners (for order fulfillment)
Payment processors (Stripe, Shopify Payments)
Marketing and analytics providers (Google Analytics, Facebook Ads)

All third parties are required to handle your information securely and in compliance with privacy laws.

Data Security

We use SSL encryption and secure servers to protect your personal data.
Payment details are processed via PCI-DSS compliant providers (Stripe/Shopify Payments).
While we take reasonable steps to protect your data, no method of transmission online is 100% secure.

Cookies & Tracking

Our website uses cookies and analytics tools to improve user experience and understand customer behaviour.
You can disable cookies in your browser settings, but this may affect website functionality.

Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you.
Request corrections to your information.
Opt out of marketing communications at any time.

To make a request, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: contact@florasandmore.com.au