Frequently Asked Questions
1. Do you offer same-day delivery?
Yes! We offer same-day delivery across Melbourne.
Zone 1 (local suburbs): order by 4:00 PM
Zone 2 & 3: order by 2:00 PM
2. Do you deliver on weekends and public holidays?
Yes, we deliver 7 days a week (including Sundays).
On major public holidays (Christmas Day, New Year’s Day, Good Friday), deliveries may be limited or unavailable.
3. What happens if no one is home to receive the order?
Our drivers will try to leave the order in a safe, shaded place.
If this is not possible, we will contact you or the recipient to arrange redelivery (extra delivery fee may apply).
4. Can I request a specific flower or cake?
Yes! If you have a special request, leave it in the order notes at checkout.
If a particular flower is not available due to seasonality, we will substitute it with blooms of equal or greater value.
5. Do you deliver alcohol with flowers or hampers?
We are working on adding wine & champagne hampers soon (licensing in progress).
Alcohol orders will require the recipient to be 18+ with valid ID.
6. How much is delivery?
Zone 1 (local suburbs): $8
Zone 2 (extended suburbs): $12
Zone 3 (Melbourne CBD & Inner North): $15
✨ Free delivery for orders above $150
✨ First-time customers get FREE delivery for orders above $100
7. What payment methods do you accept?
We accept all major credit cards, debit cards, and digital wallets through our secure payment partner Stripe.
8. Can I track my order?
Yes! Once your order is dispatched, you’ll receive an email/SMS update. You can also contact us anytime for an update.
9. Can I schedule a delivery for a future date?
Yes – you can select a preferred delivery date at checkout. Perfect for birthdays, anniversaries, and events!
10. Do you offer refunds or returns?
Due to the perishable nature of flowers and cakes, refunds are only provided if:
The wrong product was delivered, or
The product was damaged/faulty on arrival.
👉 Please check our Refund Policy for full details.
11. Do you deliver outside Melbourne?
Currently, we only deliver within Melbourne metro & nearby suburbs. We are planning to expand soon.